Privacy Policy

 

Last Updated: November 1 2024

 

At CareOne Clinics, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data. By accessing and using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

CareOne Clinics may collect and process the following types of information:

 

• Personal Information: This may include your name, contact details (such as phone number and email), date of birth, and other information provided when you schedule an appointment, register for our services, or interact with our website.

 

• Health Information: If you use our services, we may collect relevant medical information, such as health history and treatment preferences, to provide appropriate healthcare services.

 

• Website Usage Data: We automatically collect information about your interactions with our website, including IP address, browser type, access times, pages viewed, and the referring website address.

 

2. How We Use Your Information

 

We use the information collected for the following purposes:

 

• Healthcare Services: To provide you with healthcare services, including scheduling appointments, maintaining medical records, and ensuring the best possible care.

 

• Communication: To send appointment reminders, respond to your inquiries, provide information on new services or updates, and follow up on your treatment.

 

• Website Improvement: To analyze website usage patterns, troubleshoot issues, and improve the user experience on our website.

 

• Legal Compliance: To comply with applicable laws, regulations, and legal processes, or to protect our rights, property, and the safety of our patients and staff.

 

3. Disclosure of Your Information

 

CareOne Clinics will not disclose your personal information to third parties except as follows:

 

• Healthcare Providers: We may share your information with healthcare providers and specialists involved in your care, as required for diagnosis, treatment, or other related services.

 

• Service Providers: We may engage third-party service providers to perform functions on our behalf, such as IT support, payment processing, and data analysis. These service providers are bound by confidentiality agreements and may only use your data for the purposes specified by CareOne Clinics.

 

• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if necessary to enforce our Terms and Conditions or protect our rights and safety.

 

4. Data Security

 

We take reasonable precautions to protect your information from unauthorized access, alteration, or disclosure. Our security measures include secure servers, encryption, and restricted access to authorized personnel. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

 

5. Retention of Your Information

 

CareOne Clinics will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, as well as to comply with legal and regulatory obligations. When information is no longer needed, we will securely delete or anonymize it.

 

6. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to enhance the user experience on our website. Cookies are small text files stored on your device by your web browser. You can modify your browser settings to decline cookies, but this may impact the functionality of our website.

 

7. Your Rights

 

As a user of CareOne Clinics’ services, you have certain rights regarding your personal information, including:

 

- Access: You may request access to the personal information we hold about you.

- Correction: You may request correction of any inaccurate or incomplete information.

- Deletion: You may request the deletion of your personal information under certain conditions.

- Objection: You may object to the processing of your information in specific circumstances.

 

To exercise any of these rights, please contact us using the information provided below.

 

8. Third-Party Links

 

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and this Privacy Policy applies solely to information collected by CareOne Clinics.

 

9. Children's Privacy

 

Our services are not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect or process information from children. If we become aware that a child’s information has been provided without appropriate consent, we will take steps to delete it.

 

10. Changes to This Privacy Policy

 

CareOne Clinics reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated Privacy Policy on our website. Your continued use of the website following any changes indicates your acceptance of the updated terms.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

CareOne Clinics LTD 

34 Cornelius Odinuor Crescent

Chevy View Estate

Chevron Lekki,

Lagos

 

 

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for trusting CareOne Clinics with your healthcare needs.